At The Fulton Center, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return or refund.
1. Return Policy
We offer a 30-day return policy, giving you 30 days to request a return after receiving your order.
To be eligible for a return, your item must meet the following conditions:
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The product must be returned within 14 days of receiving return authorization or as instructed by our support team.
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The item must be unused, unworn, and in its original new condition.
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The product must be returned in its original packaging, including any accessories and included items.
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Proof of purchase, such as an order confirmation or receipt, must be provided.
Please contact us by email before returning any product. Unauthorized returns may not be accepted.
2. How to Request a Return
To start a return, email us at info@thefultoncenter.shop with the following information:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return
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Photos of the product, if it is damaged, defective, or incorrect
Our customer support team will review your request and provide instructions for returning the item. Please do not send products back before receiving return instructions.
3. Refund Policy
We offer a 10-day refund policy for eligible purchases. Refund requests must be submitted within 10 days of receiving your order, unless applicable law requires otherwise.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be processed to your original payment method. The time it takes for the funds to appear in your account may depend on your bank, payment provider, or card issuer.
Shipping fees, return shipping costs, and other charges may be non-refundable unless the return is due to an error on our part or applicable law requires reimbursement.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at info@thefultoncenter.shop as soon as possible.
Please include your order number and clear photos of the issue so our team can assess the situation and help arrange an appropriate resolution.
5. Exchanges
If you wish to exchange an item, please contact us by email before sending it back. Exchanges are subject to product availability and approval.
If the requested replacement is unavailable, we will discuss the available options with you.
6. Return Shipping Costs
Customers may be responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise covered by applicable law.
We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.
7. Cancellations
If you need to cancel an order, contact us as soon as possible at info@thefultoncenter.shop. Cancellation requests cannot be guaranteed once an order has been processed or shipped.
If your order has already shipped, you may need to follow our return procedure.
8. Contact Information
If you have questions about returns, refunds, or exchanges, please contact us using the details below.
Business Name: The Fulton Center
Email: info@thefultoncenter.shop
Phone: +1 207-422-9072
Business Address: 200 Broadway, New York, NY 10038, United States
We appreciate your business and will do our best to assist you with your return or refund request.
